How to submit a service ticket?
Thank you for choosing YOLO TV for your service needs. To ensure a smooth and efficient process for addressing any issues with your TV, please follow these step-by-step instructions for submitting a service ticket:
Step 1: Gather Information
Before you begin, make sure you have the following information ready:
Unique Project Number: You will be assigned a unique project number. Please have this number on hand as you will need it while filling out your service ticket.
Photos and Videos: To help our technicians better understand and troubleshoot the issue, it’s essential to provide plenty of photos and videos of the problem. Ensure that your photos and videos are clear and well-lit.
Step 2: Visit the YOLO TV Service Ticket
Launch your preferred web browser and go to our service ticket page by visiting https://yolotvs.com/submit-service-ticket/.
Step 3: Fill Out the Online Service Ticket Form
– In the provided fields, enter your unique Project Number.
– Describe in detail what is going on with your TV. Be as specific as possible, including any error messages or unusual behaviors.
– Use the designated upload buttons to attach the photos and videos you collected in Step 1. Make sure they are properly labeled and provide additional context if needed. For a clearer and more comprehensive understanding of the issue, please contribute as many short videos as possible.
Step 4: Submit the Service Ticket
Review the information you’ve entered to ensure it is accurate and complete. Once you are satisfied, click the “Submit” button at the bottom of the form.
Step 5: Await Contact
After you have submitted your service ticket, our team will review your request. We will reach out to you via email to schedule a service call and provide you with further instructions on the next steps. Please ensure your contact information is up to date to facilitate communication.
